At Agatsa, we take pride in delivering high-quality and regulated health devices. To ensure fairness and clarity for all our customers, we have updated our return and refund policy for the EasyTouch+ device.

Return Window

You may request a return within 7 days of receiving your EasyTouch+ device. Requests made after this period will not be eligible.

Eligibility for Returns

• Returns are accepted only in the case of a manufacturing defect.
• The product must be returned in the same condition that you received it, with original packaging, manuals, and all accessories included.
• Our technical team will inspect the device to confirm the defect before approving the return.

Non-eligible Returns

• Accuracy concerns resulting from non-calibration or not following usage guidelines.
• Devices that show physical damage, mishandling, or missing parts/accessories.
• Products requested for return beyond the 7-day return period.

Accuracy & Usage Support

Please note that EasyTouch+ is a regulated and approved medical device. Its accuracy depends on correct calibration and adherence to usage guidelines. If you face concerns, our support team will assist you with calibration and proper usage before considering a return request.

How to Start a Return

To request a return, please contact us at info@agatsa.com. If your return is accepted, we will provide instructions on how and where to send the package. Items sent back without prior approval will not be accepted.

Refunds

Approved refunds (manufacturing defect only) will be processed to your original payment method within 7–10 business days after inspection and approval. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund approval, please contact us at info@agatsa.com.

Customer Support

For calibration help, troubleshooting, or return requests: 📧 Email: support@agatsa.com
📱 Call: 08069289999
📱 WhatsApp: 9205413800 / 9818018993

✨ This policy ensures that while we protect customer rights in the case of genuine manufacturing defects, we also maintain the integrity of EasyTouch+ as a regulated medical device that requires correct usage and calibration.